Shipping Policy

General Delivery Information

• Delivery Partners:

  We offer fast & tracked delivery via DPD, Evri, DHL & Royal Mail.

• Service Areas: We deliver across UK (some products are non-deliverable outside the UK mainland e.g. Rattan chair set which comes in a cargo pallets)

Free Standard Delivery

• Time: 2 days
• Coverage: UK-wide

Tracking and Notifications

• Tracking: Customers receive a tracking number via email once the products are shipped.
• Notifications: Email updates at each stage (order confirmation, dispatch, out for delivery, delivered)

International Shipping

Not Available

Packaging and Handling

• Packaging Materials: We use Amazon standard packaging to deliver all products to your doorstep.
• Handling Fees: No additional handling charges.

Additional Services

• Gift Wrapping: Gift wrapping is currently available upon request
• Special Handling: None of the products we sell currently require any special handling services however if deemed fragile items will be labelled as Fragile on the packaging and it will arrive safely to you.

Customer Support

• Contact: Email info@keplin-online.com or call +44 (0) 20 7569 3007.
• Availability: 7 days a week, 8am–5pm GMT