Privacy Policy

Privacy Policy

This Privacy Policy outlines the collection, usage, and sharing of your personal information when you visit www.keplin-online.com (referred to as the 'Site').

At Keplin Group Limited, we take your data security seriously and respect your privacy. We promise to treat your data according to the law. We're also clear about what data we collect from you and how we use it.

 

'Data' encompasses all information submitted to Keplin Group through the Site, in line with the definitions provided in the Data Protection Act 1998.

'Keplin Group' or 'us' refers to Keplin Group, a brand and domain owned and operated by 'Keplin Group Limited,' a company registered in England and Wales under company number 11545382. Our Registered Office is located at Park Suite, 3rd Floor, The Mille, 1000 Great West Rd, Brentford, TW8 9DW.

'UK and EU Cookie Law' pertains to the Privacy and Electronic Communications (EC Directive) Regulations 2002, as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2009."

How we use your data

At Keplin Group Limited, we take your privacy seriously and are committed to using your personal data responsibly and lawfully. This section outlines how we utilise the personal data we collect from you. Please read it carefully to understand our practices regarding your information.

 

1. Processing Your Orders

When you place an order with us, we use your personal data to process and fulfil your order. This includes verifying your identity, processing payments, and delivering the products or services you've requested.

 

1. Providing Customer Support

Your personal data helps us provide you with excellent customer support. We may use your information to respond to your inquiries, address any issues, and help when needed.

 

1. Personalising Your Experience

We aim to enhance your shopping experience. Your data allows us to personalise product recommendations, promotions, and content based on your preferences and browsing history, where applicable and with your consent.

 

1. Communication

With your explicit consent, we may use your personal data to send you updates, newsletters, promotions, and marketing materials about our products, services, and special offers. You can opt out of these communications at any time.

 

1. Analysing and Improving Our Services

We continuously strive to improve our services and website. Your data may be used for internal analysis, research, and to enhance our offerings. This helps us better understand our customers' needs and preferences.

 

1. Legal Obligations

In certain cases, we may need to use your personal data to comply with legal obligations, such as tax reporting or responding to lawful requests from law enforcement authorities.

 

1. Protection of Rights and Interests

We may use your personal data when necessary to protect our rights, privacy, safety, property, or those of our users or others.

We will not use your personal data for purposes other than those outlined in this Privacy Policy without obtaining your consent unless required or permitted by law.

If you have any questions or concerns about how we use your personal data, please do not hesitate to contact us using the information provided in the "Contact Us" section of this Privacy Policy.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

Our privacy statement has more details.

Please note that the specific personal data we collect and how we use it may vary depending on the nature of our relationship with you and the services we provide. We are committed to ensuring that your personal data is used appropriately and securely, and we will update this policy as needed to reflect any changes in our practices.

 

What personal data do we collect

• Personal identification information (name, contact details, etc.).
• Payment information (credit card, billing address).
• Website usage information (IP address, pages visited).
• Communication data (customer support, surveys).
• Purchase history and delivery details.
• Social media information (if connected).
• Location data (with your consent).
• Other information you provide.
• We use this data for various purposes, including providing services, enhancing your experience, and legal compliance. Your privacy is important to us, and we collect only what's necessary for these purposes.

 

How we protect your data

At Keplin Group Limited, protecting your data is a top priority. We employ industry-standard security measures and best practices to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This section outlines some of the key measures we take to ensure the security and integrity of your data:

• We use secure data storage and encryption.
• Access to your data is restricted.
• Regular security audits and training for employees.
• Compliance with data protection laws.
• Incident response plan in place.
• Vigilant selection of secure third-party services.
• Your data security is our top priority, and we continuously enhance our measures to protect it.

 

What you can do to protect your Data

Your data security is important to us, and we encourage you to take steps to protect your personal information when using our services. Here are some recommendations:

• Use strong, unique passwords.
• Secure your devices and keep them updated.
• Beware of phishing attempts.
• Exercise caution on public Wi-Fi.
• Manage account settings and privacy.
• Report suspicious activity immediately.
• Backup important data regularly.

 

If you have any questions or concerns about data security or suspect any unauthorised access to your account, please contact us promptly using the information provided in the "Contact Us" section of this Privacy Policy.

 

Your Rights
We respect your privacy rights and are committed to ensuring that you have control over your personal data. This section outlines your rights concerning your personal information, in accordance with applicable data protection laws:

 

1. Right to Access

You have the right to request access to the personal data we hold about you. Upon request, we will provide you with information about the categories of data we collect, the purposes for which we use it, and how it is disclosed.

 

1. Right to Correction

You can request corrections to inaccurate or incomplete personal data we have about you. We will make necessary updates and inform third parties when applicable.

 

1. Right to Erasure

You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

 

1. Right to Restrict Processing

You have the right to request that we limit the processing of your personal data under certain conditions, such as when the data's accuracy is contested.

 

1. Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies when we process your data based on consent or contract performance.

 

1. Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or legitimate interests. We will respect your request unless we have compelling grounds to continue processing.

 

1. Right to Withdraw Consent

If we process your data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent withdrawal.

 

1. Right to Lodge a Complaint

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.

 

Exercising Your Rights

To exercise any of these rights or if you have questions or concerns regarding your privacy rights, please contact us . We will respond to your request promptly, in compliance with applicable data protection laws.

Please note that your rights may vary depending on your location and the applicable data protection laws. We are committed to ensuring that you can easily exercise your rights and maintain control over your personal data when using our services.