Frequently Asked Questions

Answers to the questions we hear most. If yours isn't here, drop us a line at support@keplin-online.com and we'll come back to you within one working day.

Orders & delivery

How long will my order take to arrive?

Standard UK delivery lands in 3–5 working days from dispatch. Orders placed before 2pm weekdays typically ship the same day. Express options are available at checkout for next-day or named-day delivery.

Is delivery free?

Yes — standard UK delivery is free on every order. Express services are priced per option at checkout.

Can I track my order?

Absolutely. You'll receive a dispatch email with a tracking link as soon as your order leaves our warehouse. If you haven't received it within 48 hours of ordering, check your junk folder or get in touch.

Do you ship outside the UK?

We ship to selected countries in Europe and beyond. Availability and cost are calculated at checkout based on your address.

Returns & refunds

What is your returns policy?

You have 30 days from delivery to return an unused product in its original packaging. Start a return from your order confirmation email or by contacting support — we'll arrange collection or a returns label.

How long do refunds take?

Once your return arrives at our warehouse and passes inspection, we'll refund your original payment method within 3–5 working days. Your bank may take a further day or two to show the refund on your statement.

My item arrived faulty — what do I do?

We're sorry. Email support@keplin-online.com with your order number and a photo of the fault. We'll replace or refund straight away, and cover the return cost.

Products & warranty

What warranty do Keplin products carry?

Every Keplin product comes with a 12-month manufacturer's warranty against defects in materials or workmanship. Voyager outdoor products are covered on the same terms. The warranty is on top of your statutory consumer rights.

How do I find the right size or specification?

Each product page lists full dimensions, weight, capacity and compatibility notes. If you're still unsure, message us — we'll look at the exact use case with you.

Are Keplin products in stock in the UK?

Yes. We hold stock in our UK warehouse and dispatch directly from there, which is why standard delivery is quick and free.

Payment & account

What payment methods do you accept?

All major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna / Clearpay for pay-in-3 options. Everything is processed through Shopify's PCI-DSS-compliant checkout.

Do I need to create an account to order?

No — guest checkout is available. Creating an account just means faster repeat ordering, saved addresses, and one-click returns.

I've forgotten my password — how do I reset it?

Click "Log in" at the top of the page, then "Forgot password". Enter your email and we'll send a secure reset link.

Do discount codes stack?

Only one discount code can be used per order. Our sitewide KEPLIN10 code is always live for 10% off — newsletter subscribers receive additional offers from time to time.